Oh, hello! Have a mini-cupcake. They’re fresh.
What has happened to customer service? Back in the day, store employees would actually say “Thank you” or “Thank you for shopping here”. At the very least, they might make small talk with the customer, ask about their day. Dealing with service people by phone used to be less of a chore. They would attempt to resolve your issue, without putting you on hold 5 times, all while speaking clearly.
I stopped at the grocery store on the way home this evening. I picked up a rotisserie chicken (LOVE those!!), some fruit, bread, and frozen veggies. At the checkout, I was not greeted by the cashier. I was not acknowledged. I was given the total. And then…. she packed the groceries. Bag #1: fruit ON the bread. Bag #2: frozen veggies with the HOT FROM THE OVEN chicken. Yes. She put the hot stuff and the cold stuff in the same bag. That takes stupid to a whole new level. What the heck is wrong with people? In what universe would that ever be considered appropriate? Or sane?
Then before I left, I didn’t get the “Thank you for shopping here” or “Have a nice day” or even the ever-irritating “Have a good one”. No, no. Insult added to injury, after she started the melting of the veggies, she was talking to another cashier about her weekend. Um, really? Who raised you? How does one learn to be that rude? And how does one go about NOT acquiring common sense.
Listen, you are in a SERVICE POSITION. This means you DEAL WITH PEOPLE. If you don’t like to do that, great. Go find a job where you don’t have to interact with customers. I did it. The Slurpee manager doesn’t actually have to deal with customers. And trust me, we’re all happier for it. The Chip-Bag Fluffer? He has to deal with customers. He’s good at it, and likes to do it. Good for him. The point is this. If you work with the public, be polite. Have a smile on your face. Pretend to like your job. That’s what you get paid to do. IT’S YOUR JOB. Each interaction takes less than 5 minutes, usually. Suck it up.
And for Goat’s sake, DON’T PACK HOT FROM THE OVEN CHICKEN IN THE SAME BAG AS THE FROZEN STUFF. ASSHAT.
2009/09/01 at 10:52 pm
Do not even get me started on this.
As an unrelated note (sort of), my rant about customer service dos and don’ts which I posted in February 2008? STILL one of the most read posts on my blog.
2009/09/01 at 10:05 pm
ROFLMAO aside from that so true